Privacy Policy

Privacy Policy

Last updated: August 23, 2026

Who We Are

Benchmark Tools (accessible at benchmarktools.us) is an independent power tool retailer specializing in Craftsman, Black+Decker, Metabo HPT, and Ridgid products. This storefront is operated by Northpine Commerce Partners, LLC, a privately held limited liability company that operates independent power tool and hardware e-commerce storefronts. Northpine Commerce Partners, LLC owns all storefront assets and is responsible for all transactions processed through this website.

When we refer to "we," "us," or "our" in this Privacy Policy, we are referring to Northpine Commerce Partners, LLC, the entity responsible for operating this storefront and handling customer data. We are an independent retailer and are not an official brand store for any of the brands we carry.

Information We Collect

Information You Provide to Us

When you interact with our store, we collect information you choose to share with us. This includes:

• Contact Information: Your name, email address, phone number, and shipping address when you place an order or create an account.
• Payment Information: Credit card details or PayPal account information when you make a purchase. Payment processing is handled securely by our payment service providers.
• Order Details: Information about the products you purchase, including quantities, prices, and any coupon codes applied (such as SAVE15).
• Communications: The content of any messages you send us through customer support or privacy channels, including emails to support@benchmarktools.us or privacy@benchmarktools.us.

Information Collected Automatically

Like most e-commerce websites, we automatically collect certain information when you visit our site. This includes:

• Device Information: Your IP address, browser type and version, operating system, and device identifiers.
• Usage Data: Pages you visit, products you view, time spent on pages, referring URLs, and clickstream data.
• Cookies and Similar Technologies: We use cookies and similar tracking technologies to remember your preferences, keep items in your cart, and understand how visitors use our site.

Transaction and Support Records

When you place an order or contact our support team, we maintain records of those interactions. This includes:

• Order history, including items purchased, order dates, and amounts paid.
• Correspondence with our customer support team.
• Records of coupon usage and promotional offers applied to orders.
• Any warranty-related documentation or service requests.

How We Use Your Information

We use the information we collect for the following purposes:

• Order Processing: To process and fulfill your orders, including payment processing, shipping, and order confirmation.
• Customer Support: To respond to your questions, resolve issues, and provide the "clear support before and after the order" experience we promise.
• Coupon Administration: To validate and apply promotional codes like SAVE15, and to confirm coupon eligibility at checkout.
• Personalization: To remember your preferences and improve your shopping experience.
• Site Improvement: To analyze usage patterns, diagnose technical issues, and enhance our website's functionality.
• Communication: To send you order-related updates, shipping notifications, and if you choose, marketing communications.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

Service Providers and Third Parties

We share your information with trusted service providers who help us operate our business. These include:

• Payment Processors: We accept credit cards and PayPal. These payment providers handle your payment information securely and in accordance with their own privacy policies.
• Shipping Carriers: Our standard shipping rate is $8.00, and shipping is free on orders over $45.00. Carriers receive your name and address to deliver your order.
• E-commerce Platform Providers: Companies that host our website and provide the technology infrastructure that powers our storefront.
• Email Service Providers: Platforms that help us manage customer support correspondence and order notifications.

We do not sell your personal information to third parties. We do not share your data with brands whose products we carry except as necessary to process a warranty claim or as required by law. We respect the independence of our storefront and maintain clear separation from Craftsman, Black+Decker, Metabo HPT, and Ridgid as an authorized independent retailer only.

Cookies and Similar Technologies

We use cookies and similar technologies to enhance your browsing experience. Specifically, we use these technologies to:

• Keep items in your shopping cart as you browse different product pages.
• Remember your preferences and settings across visits.
• Understand which products and pages are most popular with our visitors.
• Recognize returning customers during future visits.
• Monitor and improve site performance and reliability.

You can control or disable cookies through your browser settings. However, disabling cookies may affect the functionality of our website, such as your ability to complete a purchase or keep items in your cart.

Security of Your Information

We take the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure socket layer (SSL) encryption for data transmitted between your browser and our servers.
• Restricted access to personal information within our organization.
• Regular security assessments of our systems and processes.
• Secure payment processing through PCI-compliant payment providers.

While we work diligently to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we continually work to maintain the safety of your data.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Order Records: We keep order records to fulfill our contractual obligations, support warranty claims, and respond to customer service inquiries. We retain order records for as long as the applicable warranty may apply and for accounting and tax compliance purposes.
• Support Correspondence: Communications with our support team are retained to maintain continuity of service and to help us improve our customer support.
• Marketing Data: If you have elected to receive marketing communications, we retain your contact details until you unsubscribe or request deletion.

When we no longer need your personal data, we securely delete or anonymize it.

Your Choices and Rights

You have choices regarding the information you share with us and how we use it:

• Opting Out of Marketing: You may opt out of marketing communications at any time by following the unsubscribe instructions in any marketing email or by contacting us directly.
• Accessing Your Data: You may request a copy of the personal information we hold about you.
• Correcting Your Data: You may ask us to correct any inaccurate or incomplete information we hold about you.
• Deleting Your Data: You may request that we delete your personal information, subject to legal obligations to retain certain records.
• Restricting Processing: You may ask us to limit how we process your data in certain circumstances.
• Data Portability: You may request a machine-readable copy of the data you have provided to us.

We will respond to verified requests in accordance with applicable law. To make a request, please contact us at privacy@benchmarktools.us with the details of your request.

Privacy Requests and Legal Data Inquiries

Our legal and privacy specialist handles all privacy inquiries and personal data requests. When you submit a request involving personal data, the specialist will verify your identity before processing the request. They will review the relevant policy and the specific facts, responding with an answer or a timeline for a further response. Legal notices are acknowledged by the legal specialist and, where appropriate, forwarded to outside counsel. First response time for these requests is within two business days.

To help us process your request efficiently, please include:

• Your full name and contact email address.
• Your order number if the request relates to a specific order.
• A clear statement of the request or concern.

Customer Support Data Handling

When you contact our customer support team at support@benchmarktools.us, we handle your information with care. Our support team operates Monday through Friday from 8:00 AM to 6:00 PM Eastern Time, and Saturday from 9:00 AM to 12:00 PM Eastern Time. Messages received outside the service window are queued in order and answered on the next business day. The support inbox remains open for submissions at any time.

When you contact us, your request is handled as follows:

• An automated confirmation is sent with a ticket number.
• A support specialist reviews your order record before replying.
• If a specialist from another department is needed, your message is forwarded to that department and you are informed.
• Requests that span more than one department are escalated to our operations coordinator for a single, coordinated reply.

Our support team handles general questions about orders, payments, coupons, and product details; routes requests to the correct specialist department; and provides order references and completed transaction summaries when needed. The first response time is by the end of the next business day. To assist us in serving you, please include the email address used on your order, your order number or reference, and a clear description of your question or issue.

Children's Privacy

Our website and services are intended for adults who are at least 18 years of age. We do not knowingly collect personal information from children under the age of 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information promptly. If you believe we have inadvertently collected information from a child, please contact us at privacy@benchmarktools.us.

Shipping and Returns Policies

To fully understand how we handle your orders, please review our shipping and returns practices, which also involve how we use your personal data:

• Shipping: We offer free shipping on orders over $45.00. Standard shipping is $8.00 for other orders. Your shipping address and contact details are shared with our carriers solely for delivery purposes.
• Returns: Returns are accepted within 30 days of delivery. When you request a return, we use your order information to process the return and issue any applicable refund to your original payment method.
• Warranty: Warranty follows product information and support guidance. We may share relevant order details with the product manufacturer when processing a warranty claim.

Policy Changes

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last updated" date at the top of this policy and post the revised version on this page. We encourage you to review this policy periodically to stay informed about how we collect, use, and protect your information.

If we make material changes to this policy that affect how we handle your personal information, we will take appropriate steps to notify you, such as posting a prominent notice on our website before the changes take effect.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact our dedicated legal and privacy team:

Legal and Privacy Contact
Email: privacy@benchmarktools.us

The legal and privacy specialist handles privacy inquiries and personal data requests, addresses terms-of-service questions and legal notices, and manages compliance questions about the store. Responses are provided within two business days.

You may also reach our main customer support team at support@benchmarktools.us for general questions about your order, payments, coupons, or product details.

Benchmark Tools
2734 Commerce Drive, Suite 120
Columbus, OH 43219
United States
Phone: +1 (614) 555-0183