Shipping Policy

Shipping Policy

Shipping Policy

Last updated: August 23, 2026

Thank you for shopping at Benchmark Tools. We're committed to getting your order to you promptly and keeping you informed throughout the shipping process. This policy explains our shipping charges, delivery timeframes, and how we handle the various situations that can arise once your order leaves our facility.

Shipping Charges and Delivery Timeframes

We offer standard shipping on all orders placed at benchmarktools.us. The shipping cost is calculated based on your order total before taxes and after any applicable discounts or coupon codes:

• Free Standard Shipping — Orders over $45.00 ship free.
• Standard Shipping — Orders of $45.00 or less are charged a flat rate of $8.00.

If you have a coupon code, such as SAVE15 for 15% off eligible items, the discount is applied to your order before shipping is calculated. Please note that coupon eligibility follows checkout rules, and the shipping threshold is determined after discounts are applied.

Order Processing

Once you place your order, you will receive an order confirmation by email. This confirmation contains your order number and the details of your purchase. Please review it carefully to ensure all information is correct.

We process orders during our business hours: Monday through Friday 8:00 AM to 6:00 PM Eastern Time, and Saturday 9:00 AM to 12:00 PM Eastern Time. Orders placed outside these hours are queued and processed on the next business day.

Address Accuracy

Please ensure your shipping address is accurate at the time you place your order. If you need to change your shipping address before your order has been dispatched, contact our shipping support team by email at shipping@benchmarktools.us with your order number and the corrected address. We will do our best to accommodate address changes before the shipment leaves our facility.

Order Tracking

When your order ships, you will receive a shipping confirmation email containing a carrier tracking number. You can use this tracking number to follow your package's progress. Our shipping support team can also help you with delivery status and transit questions if you provide your order number and, if available, the carrier tracking number.

Split Shipments

In some cases, an order may contain items that are fulfilled from different locations. When this happens, your order may be split into multiple shipments, and you will receive separate shipping confirmations with individual tracking numbers for each shipment. Shipping charges are not doubled when a split shipment occurs; you are only charged the shipping fee that applied to your original order total.

Carrier Events, Delays, and Failed Delivery

From time to time, carrier events such as weather delays, address issues, or other circumstances can affect the delivery of your package. If your package is delayed, our shipping support team can coordinate with the carrier to identify the issue and provide you with updated information.

If a delivery attempt fails because no one was available to receive the package, the carrier typically leaves a notice and makes additional attempts or holds the package for pickup. If you believe your package was marked as delivered but you did not receive it, or if delivery failed for another reason, contact our shipping support team and we will investigate.

Missing or Damaged Packages

If your package is lost or damaged in transit, we will initiate the replacement or return process for you. To help us resolve the issue quickly, please have the following information on hand:

• Your order number.
• The shipping address used on the order.
• Your carrier tracking number, if you have one.

Our shipping support specialist will review the shipment record and carrier tracking, coordinate with the carrier to identify the issue, and work to resolve it as quickly as possible. Carrier disputes that extend beyond the expected time are escalated to our operations lead for review.

Shipping Support

For any questions related to shipping, you can reach our dedicated shipping support department:

Shipping Support Email: shipping@benchmarktools.us

When contacting shipping support, please include:

• Your order number.
• The shipping address used on the order.
• Your carrier tracking number, if you have one.

A shipping specialist will review your shipment record and respond with an update. Our goal is to respond to all shipping inquiries by the next business day.

General Customer Support

For general questions about orders, payments, coupons, or product details, our primary support team is available by email at support@benchmarktools.us. When you reach out, you'll receive an automated confirmation with a ticket number. A support specialist will review your order record before replying, and if your request needs a specialist department, it will be forwarded accordingly. If your request spans more than one department, it is escalated to our operations coordinator for a single, coordinated reply. General support inquiries are answered by the end of the next business day.

To help us serve you quickly, please include:

• The email address used on your order.
• Your order number or order reference.
• A clear description of your question or issue.

Returns

If you need to return an item, please note that returns are accepted within 30 days of delivery. Please review our Returns Policy for full details on how to initiate a return.

Contact Information

Benchmark Tools
2734 Commerce Drive, Suite 120
Columbus, OH 43219
United States

Phone: +1 (614) 555-0183

Our customer support teams operate Monday through Friday 8:00 AM to 6:00 PM Eastern Time, and Saturday 9:00 AM to 12:00 PM Eastern Time. Messages received outside the service window are queued in order and answered on the next business day. The support inbox remains open for submissions at any time.

We're here to help before and after your order, and we appreciate your business at Benchmark Tools.